Contact
There is no contact form on this site, because a form would mean collecting and storing what you type. Instead there is one email address, and it reaches the people who write the course.
Messages are usually answered within a few working days. If your message concerns personal information — a request for access or correction — put the words Privacy request in the subject line so it is handled under the process set out in our Privacy Policy, which allows thirty days for a reply.
Postal address and company details
INAKA s.r.o.
V domově 1699/18, Žižkov, 130 00 Praha 3, Czech Republic
Company registration: 24170381
VAT number: CZ24170381
Post is answered, but slowly compared with email, and we cannot return documents sent to us.
What we can help with
- A factual error, a broken link or an unclear sentence in any of the five steps. Tell us the page and the sentence.
- A question about how the course is funded or how it is written, if the About page and the Affiliate Disclosure have not answered it.
- A request to access or correct personal information held by INAKA s.r.o.
- A complaint about how we have handled personal information.
- Legal correspondence relating to this website.
What we cannot help with
We are not a game publisher and have no access to anyone's game account. We cannot reset a password, recover an account, reverse a charge, issue a refund, moderate another player or look anything up on a publisher's behalf. Those requests have to go to the publisher's own support service, and sending them to us only delays them. Step 4 of the course covers finding and recording that support address before you need it.
We also do not give personal advice on which game to choose, whether a particular title suits a particular child, or whether a purchase is worthwhile. The course is general information and is written to help you reach those answers yourself.
What happens to your message
Email sent to the address above is held in a mailbox operated by our email service provider, which may store or process data outside Australia. The message is used to reply to you, and for nothing else. It is not added to any list, because there is no list. We keep correspondence for 24 months after the last message in the conversation, unless it is needed for a legal claim, and then delete it. Anything you send that we do not need in order to reply is deleted when it is lawful and reasonable to do so.
You are welcome to write from a pseudonymous address. The only exception is a request for access to or correction of personal information, where we need enough information to be sure we are dealing with the right person before we release anything.
The full detail is in the Privacy Policy.